Your Tiffany Jorge order is insured in transit against theft and accidental damage until it reaches the delivery address specified. Once your purchase has been delivered and signed for, it is no longer covered by insurance.
We happily accept the return of all unworn online orders within 30 days of receipt of your order. To return any unwanted items free of charge, simply follow the below instructions. That's it! Hassle free, no questions asked.
Select the My Account category when logged into the website. Select the orders category to the left navigation and your orders will appear. Select the order you would like to exchange and select the return item (s) button. Fill in the necessary return request information and select the "request return button. We request that all goods are returned within 30 days of the receipt of your order.
Complete and sign the returns pro-forma invoice with your rma number.
Seal your package for the driver to collect.
We will notify you once your return has been received and processed.
All returns for any particular order need to be returned in one shipment. Any subsequent returns from the same order may incur additional shipping costs. The rma number should be written on your original invoice and on the return-shipping label (UPS air waybill slip). We request that returns are sent back to us via our shipping partner ups. Tiffany Jorge is not liable for any returned goods which are not returned in this way. The return address is stated on the pre-printed shipping label supplied with your goods. Failure to obtain an rma or return goods using ups, does not affect your statutory rights.
Tiffany Jorge will not accept returns for any non-faulty items that have been worn and tags removed. Upon receipt of an order, if any item has been received with no tags, customer should notify us (by phone or email) on the same day if they wish to return. We strongly advise all customers to check products thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
Please be aware that shoes must be returned with their original designer packaging. Shoes returned without their original boxes will not be accepted. In addition, all orders should be returned in a perfect condition with no marks on the soles of shoes.
Should you wish to exchange an item for an alternative size, please email us when you request your rma number and we will reserve it for you if the item is in stock. As soon as we receive your return, we will dispatch your new size to you after the goods have undergone a quality control check.
If you are located outside the US you will be required to pay additional taxes and duties on the replacement item.
Please be aware that we are unable to exchange an item for an alternative color or style, subject to availability. To purchase a new item, we recommend you return the item and place a new order.
In order to facilitate the return of faulty items you must obtain a return merchandise authorization (rma) by emailing us at firstname.lastname@example.org and follow the standard returns process as detailed above. Faulty items will only be accepted if the goods are delivered to the customer damaged or there is a subsequent manufacturing fault within a period of 6 months after delivery. All items returned as faulty will be inspected and any items deemed to subject to fair wear and tear will not be accepted as faulty.
Exchanges are possible if the item is available. We can only exchange faulty items for the same item in the same size, subject to availability. If you wish to exchange, please make your request clear when requesting your rma.
Where possible items may be repaired on request but only where such items are deemed faulty and repairable. Repairs do not come with any guarantees.